Basic information about quality for team leaders and skills training

Course objectives

The objective of the course is to provide the team leader with the most important quality information in connection with other critical areas of the company's integrated management system, so that they not only understand them better but can sell them more effortlessly to the co-workers they manage. By successfully completing the course, you will gain an overview of the importance of the application of individual quality tools in practice and increase the level of their use.

Course content

Day 1

• Explanation of the term "quality"
• Methodology and Basic Quality Tools (QC Tools) - Process Mapping, Brainstorming, 
• Ishikawa Diagram, PDCA,  5 x Why, Pareto Analysis, Multivoting, Critical Factor Matrix Radar Chart, Histogram
• Quality control, control technologies, control plan
• Eligibility indices
• SPC - basics of statistical management methods for team leaders
• Capturing quality problems in production

Day 2

• Evaluation of production processes quality performance, KPI indicators
• Quality problems solving
• Responsibilities, cooperation with the quality department
• Regular solutions related to poor production quality
• Skills training
• Practical examples of quality improvement
• Discussion

Additional information

* UTC +1 time zone (DE, BE, DK, NL, NO, SE, AT, ES, FR, IT, SI, SK, CZ, PL, HU, ...)