Certification of Service Management System according to ISO/IEC 20000-1 standard

ISO ISO/IEC 20000-1 standard specifies requirements for the service management system (SMS) within an organization whose goal is to show service management quality. For example, the support of infrastructure, application and customer requirements which should be solved under the controlled regime. To the fundamental requirements of mentioned standard belongs implementation of continuous improvement system for services, process management based on PDCA cycle, implementation of requirements for plans, documentation and records with aim to improve service quality

The certification goals are:

• To fulfill the requirements of the International Standard ISO / IEC 20000-1
• Implementation of systematic and process approach towards to service management system within the organization
• Improvement of quality standards related to the services provided by organization

Benefits for your customers

Implementation and certification of Service Management System (SMS) forms precondition for improvement in the following areas
 

Management	The systematic approach towards to service management system within the whole organization  Clear definitions for goals and rules within the services provided area Implementation of continuous improvement system
The Quality improvement	Defining service standards and checking their adherence Regular checking of implemented processes and rules for service provided area
Financial benefits	Improvement of process efficiency related to the provided services management  Elimination of economical loss caused by complaints, claims and poor-quality services delivery  Longterm business prosperity and profitability
Benefits for your business and marketing	Increased Competitiveness    Increased Credibility towards customers and other interested parties

 

Added Value for you

 

• An objective assessment of the current process status
• Implementation of continuous improvement related to the provided services management area 
• Eliminate chaos and organizational deficiencies in service management
• Expand business opportunities and increase credibility with customers and other stakeholders
• Appropriate service management system establishment and improvement of customer focused approach