ISO 17100 provides requirements for the core processes, resources, and other aspects necessary for the delivery of a translation service quality that meets applicable specifications. It focuses mainly on companies that provide translation services. By successfull application of the ISO 17100 standard, the translation company declares the capability of its processes and resources to provide translation services that meet customer requirements, applicable normative and regulatory specifications. ISO 17100 does not apply to interpret services.
The certification goals are:
- To fulfill the requirements of the international standard ISO 17100
- The implementation of a systematic approach of quality management for translation services
- Confirmed regulatory and normative requirements fulfillment in the field of translation services
Benefits to your customers
Implementation and certification of quality management system in the translation services forms precondition for improvement in the following areas:
| Management |
- Your business gains systemic approach and public trust by showing that you are committed in ensuring the integrity and excellence of provided translation services
- Clear goals, responsibilities and rules within the framework of the translation services
- Implementation of continuous improvement for translation services
- Efficiency improvement for data information systems
|
| Quality improvement for |
- Organisation management systems
- Provided services
- Processes
|
| Financial benefits |
- Process efficiency improvement of processes in the planning, arrangement and implementation of translations
- Elimination of economical loss caused by complaints, claims and poor services provided
- Longterm business prosperity and profitability
|
| Business and Marketing benefits |
- Improving goodwill
- Increasing of customer confidence
|
Added Value for you
- Independent evaluation of current processes status related to translation services
- Implementation of a continuous improvement system for translation services
- Eliminate chaos and organizational deficiencies in management
- Expand business opportunities and increase credibility with customers and other stakeholders
- Appropriate translation services management system establishment and improvement of customer focused approach
Certificate ISO 17100
Certification mark
ISO 17100
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ISO 17100 is a standard for translation services, issued in 2015. It defines the requirements for translation quality and translator qualifications. The standard is intended for agencies, teams, and freelancers, ensuring higher quality and trust between providers and clients.
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