The IATF Group has released the latest sanctioned interpretations on its website. Last IATF 16949: 2016 SI, number 20, which relates to requirement IATF 16949: 2016; 10.2.3 Troubleshooting, adds to the organization's documented problem-solving process (es) that it must (a) PREVENT RECURRENCE.
Many are puzzled by what this demand brings. Remedial action is nevertheless included in this requirement. According to ISO 9000: 2015 "Corrective action is a measure to eliminate the cause of non-compliance and prevent recurrence." Precautionary measures are already included in this requirement. According to ISO 9000: 2015 “A precautionary measure is a measure to eliminate the cause of a potential non-compliance or other potential adverse situation. "
Therefore, if the problem occurs again, it could mean that the effectiveness of the corrective action has not been properly assessed or that the action has not been taken for the real root cause.
Is it time to see if your troubleshooting process is robust?
While there may be many reasons, many agree that the main cause of ineffective problem solving is, in fact, a lack of competence in problem-solving tools and techniques.
If you need to improve the competence of your team members in applying the right methodology and tools suitable for the problem-solving process, contact us. You can choose from two courses: Problem solving, in which participants learn the basic methods and find out how to effectively solve different types of problems through a structured problem-solving system, and GLOBAL 8D - Problem-solving and complaints, which is standard in the automotive supplier chain.
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