Problem solving

What is Problem-solving?

This is the process of finding or seeking solutions to any problem. This skill belongs to the cognitive domain and is part of decision-making. The ability to solve problems is an important skill for every individual, but it is also a crucial characteristic for a manager or leader. This quality is crucial for success both for individuals and teams.

• Problem can be understood as a problematic or more complex question that needs to be solved. It can also be defined as a difficult task.
• To solve means to seek and find a satisfactory solution, answer, or possibility for a given situation.

Problem-solving has several phases, which can easily vary based on the source, but the most common ones are:

1. Problem Definition

The problem definition means evaluating the existing situation and determining the given problem. During this phase, it is important to focus on the root cause of the problem.

2. Problem Analysis

This phase primarily concentrates on where, when, how, and why the problem originated in the first place.

3. Designing Possible Solutions to the Problem

This step is about coming up with the most effective problem-solving approaches. During this process, it is beneficial to take into account the suggestions of other people (e.g., employees) since they may view the problem from a completely different perspective and can propose more effective solutions. Additionally, it is good to come up with multiple solution possibilities because the first one may not be the best and most effective.

4. Selection of Solutions

When selecting the right solution to the problem, it is useful to ask certain questions, for example:

• Can this solution solve the specific problem without causing additional problems in the system?
• Will everyone agree with this solution?
• Is this solution feasible and easy to implement?

These questions can be helpful in eliminating some inappropriate solutions and in reaching the correct one.

5. Implementation of Solutions

In this phase, continuous control, monitoring of the given solution, and testing its outputs, which can be compared with expectations, are important to determine if they function as intended or not.

Problem-solving in practice

This is an everyday part of a manager's work, and it can be related to known problems or entirely new ones. Therefore, a manager must learn certain methods and techniques for solving these problems. They can consult different specialists or there can be problems that are solved collectively in a team.

Problem-solving techniques include:

• Brainstorming
• G8D - Global eight disciplines
• Mind maps
• Eisenhower's principle of importance and urgency
• Pareto principle

Recommended training:

Training name	Training duration	Venue	Price	The nearest date
GLOBAL 8D – Eight disciplines problem solving	1 day (8:00 - 14:00)	Online	450,00 € 540,00 € VAT included	20.02.2025 + 3
Problem solving	1 day (8:00 - 14:00)	Online	450,00 € 540,00 € VAT included	12.03.2025 + 3