What is ISO 17100?
ISO 17100 is an international standard that specifies requirements for translation services. Issued by the International Organization for Standardization (ISO), this standard provides a framework to ensure the quality of translation and the processes involved in delivering translation services. ISO 17100 focuses on all aspects of the translation process, from translator qualifications to project management and quality assurance.
The ISO 17100 standard, issued in 2015, replaced the earlier EN 15038 standard. It applies to all types of translation services and sets clear requirements for the qualifications and competencies of translators, revisers, project managers, and others involved in the translation process.
Who is ISO 17100 for?
ISO 17100 is suitable for a wide range of organizations that provide translation services or work with translation agencies:
- Translation agencies: This standard provides agencies with a structured framework for offering professional translation services.
- In-house translation teams: Organizations with internal translation departments can use ISO 17100 to establish efficient processes and quality standards.
- Freelance translators: Independent translators can follow the requirements of this standard as a guide to improve their work processes and demonstrate their qualifications to clients.
Benefits of ISO 17100 implementation and certification:
Implementing ISO 17100 offers various advantages that improve translation quality and enhance trust between service providers and clients:
- Improved translation quality: The standard sets clear requirements for the translation process, including revisions, proofreading, and other quality checks.
- Better project management: ISO 17100 supports the implementation of effective project management processes, leading to better coordination, meeting deadlines, and ensuring customer satisfaction.
- Increased client trust: Certification under ISO 17100 is an internationally recognized quality standard, providing clients with confidence that the translation services offered are professional and meet their needs.
- Enhanced client communication: The standard emphasizes transparent and effective communication with clients, helping to better understand customer needs and reduce the risk of misunderstandings or translation errors.
- Support for professional growth: ISO 17100 sets requirements for translator qualifications and ongoing education, fostering professional development.
- Increased process efficiency: Implementing a systematic approach to translation optimizes workflows, reduces errors, and ensures consistent, high-quality results.
